Terms & Conditions

About Us

Polar Bears are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at admin@polarbears.co.uk.

Our Contact details:
Polar Bears

Unit 2, Willow Tree Court

Brannam Crescent

Roundswell Ind. Est.



EX31 3TD

Phone: +44 (0) 1271 267277
Fax: +44 (0) 1271 267277
Email: repairs@polarbears.co.uk or admin@polarbears.co.uk
Reed Chillcheater T/A Polar Bears VAT Number 729037233


Making A Purchase

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping cart. Alternatively, you can call us on the number above.

Shipping And Handling

We ship out small orders via Royal Mail and larger (over 2kg) parcels via DHL. Overseas shipping is calculated at checkout when Country in entered.

Delivery Schedule

We aim for a turnaround time on orders to within a week depending on the order. Small items are usually despatched the same day.

Tax Charges

For orders made from the UK 20% VAT is added.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


Polar Bears products are guaranteed for one year against manufacturing or fabric faults. The warranty does not cover latex seals & socks which have failed due to accidental damage. This warranty in no way affects your statutory rights.

Privacy Policy

Polar Bears do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We hope you will be pleased with your purchase. If however you have a problem with a suit or other article from Polar Bears please contact us on 01271 267277 and we can advise how to proceed. If you are returning goods please ensure that they are dry, packed well and sent with a covering letter.